All purchases made in the online store tiendaweb.com (hereinafter Bonamel.com with address at C / Partida la Caseta S / N 03829 Alqueria de Aznar, Alicante, Spain CIF / NIF NºB-54112081, are subject to the General Conditions of Use set out below:
1. Territory of application
In which countries can you buy online at bonamel.com?
Currently you can make your purchase in Spain.
For the sale and shipment of products to the Canary Islands, Balearic Islands, Ceuta and Melilla, you can consult the procedure to place the order, delivery time and amount of the shipping costs by email info@bonamel.com, indicating the products requested and the delivery address.
2. Prices
All the prices of our products are indicated in Euros (€) and correspond to the unit price with VAT included and delivered to the address of your choice, but does not include shipping costs, which are specific to each order, and communicated by Bonamel .com depending on the volume of the order and the delivery area. The amount of the shipping costs will be added to the total invoice.
• VAT: In relation to VAT, as a general rule the 10% tax rate will be applied for the Spanish territory.
• Validity: The prices displayed on bonamel.com are valid at the time of consultation by the client or during the period indicated on Bonamel.com, and may be reviewed and modified if conditions require it at any time. The invoiced prices are those in force at the time of ordering.
• Products on Offer: All the products that Bonamel.com promotes at a special price will be displayed on the web with the following information: offer price, usual price and end date of the offer or promotion. These offers will be available until the indicated date, in which case the product will automatically disappear from the web.
3. Payment methods
Bonamel.com offers three forms of payment:
1) Bank transfer
2) Credit card (Secure Payment with VISA or MASTERCARD)
1) Bank transfer
• When selecting the bank transfer as payment method, you will receive, along with the confirmation of your order, an email indicating the account number in which to make the bank transfer in the name of Bonamel.com.
• It is very important that you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date in order to validate it.
• If you wish, you can send us the proof of the transfer by email to orders@bonamel.com. But in any case, the order will only be considered effective when our administration department has bank confirmation of the transfer.
• Do not forget that you must make the payment in EUROS and that all possible exchange and bank fees are borne by you when opting for this payment system.
2) VISA or MASTERCARD credit card
• We guarantee that each of the transactions carried out on Bonamel.com is 100% secure. All operations involving the transmission of personal or bank data are carried out using a secure environment. Bonamel.com uses a server based on standard SSL (Secure Socked Layer) security technology. All the information you transmit to us travels encrypted through the network. (If you want to know more, visit our Secure Payment section).
• Likewise, the data on your credit card are not registered in any database but go directly to the Bank’s POS Terminal (Point of Sale Terminal).
• In addition, we inform you that in an effort to provide greater security to credit card owners, we have incorporated into our payment gateway the secure payment system called CES (Secure Electronic Commerce). In this way, if you are a “secured” card holder, you can always make payments with a VISA or MASTERCARD card in our store.
• In the event that your card is not adhered to this payment system, Bonamel.com will only accept payment by VISA or MASTERCARD credit card to customers with previously proven age and reliability.
• In both cases, when paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering more guarantees about the security of the transaction.
• Important: Credit card fraud is a crime, and Bonamel.com will bring legal action against anyone who makes a fraudulent transaction in our online store.
We protect your data with SSL, the acronym that responds to the English terms (Secure Socket Layer), which is a security protocol that makes that your data travel in a complete and secure way, that is, the transmission of data between a server and web user, and in feedback, is fully encrypted or encrypted.
4. Delivery times and shipping methods
One of our main efforts is focused on serving orders in the shortest possible time.
Bonamel.com guarantees the delivery to the carrier, the day after the order is placed, of all those orders that are confirmed before 3:00 p.m. (Spanish peninsular time), as long as they are in stock, and unless they are made in Sundays and holidays, in which case the order will be processed on the first business day after the day it is placed.
In addition, it must be taken into account that the deadlines are computed in working days and that they can be altered by local or national holidays. And remember, if the chosen form of payment is bank transfer, the order will not be sent until we have bank confirmation of the transfer.
In the case of ordering a product without immediate availability, it will be understood as a pre-order and will be confirmed via email by Bonamel.com as soon as possible, where the availability of the product and the expected delivery time will also be indicated. . Once you receive it, you can activate the order and have it delivered on the scheduled date or cancel it.
Bonamel.com reserves the right to vary the type of shipment and the company through which it is made, regardless of what is stated on these pages, and provided that it does not entail any manifest damage to the client.
Note: In no case will shipments be made to post office boxes.
Bonamel.com offers three ways of shipping:
Bonamel.com guarantees delivery by service within 72 hours of placing the order, of all those confirmed before 15:00 (Spanish peninsular time), as long as availability is found and unless they are made on Sundays and holidays, in in which case the requested service will be processed the first business day after the day it is performed.
In addition, it must be taken into account that the deadlines are computed in working days and that they can be altered by local or national holidays. And remember, if the chosen form of payment is bank transfer, the order will not be sent until we have bank confirmation of the transfer.
In the case of ordering a service without immediate availability, it will be understood as a pre-order and will be confirmed via email by Bonamel.com as soon as possible, where the availability of the product and the expected delivery time will also be indicated. . Once you receive it, you can activate the order and have it delivered on the scheduled date or cancel it.
Bonamel.com reserves the right to vary the type of shipping and regardless of what is stated on these pages, and provided that it does not entail any manifest damage to the customer.
1) Home delivery
Shipping to Peninsular Spain by courier 48-72 hours to the address that you indicate.
2) Store pickup
If you wish, you can pick up your order at no additional cost in our store located at C / Partida la Caseta S / N de Alqueria d’Aznar in the province of Alicante and save on shipping costs. You only have to check this option when indicating the delivery address of your order.
When the Order has left our warehouses, we will duly notify you of this fact to the email address you provide us. Please notify Bonamel.com by email requests@bonamel.com if 48 hours after receiving this notification you have not received your Order.
Shipments that are returned to Bonamel.com by the courier company due to neglect of the client or incomplete or erroneous delivery address, will not be reissued until the client pays the shipping costs corresponding to a new expedition (not being able to again benefit from free shipping if your order exceeds the minimum amounts required).
5. Shipping costs
At Bonamel.com shipping costs vary depending on the destination of the shipment,
2.2) Collection at Bonamel.com: WITHOUT SHIPPING COSTS to Spain, for the Balearic Islands they would have a transport cost of € 20 plus VAT, and for the Canary Islands, Ceuta and Melilla, a cost of € 40
Orders that are collected directly from our Bonamel.com located in Partida la Caseta S / N street do not have shipping costs. To save freight, you only have to select the “Pick up in store” option when indicating the shipping method of your order.
(*) Shipping costs to Spain, Peninsula and Portugal, for orders up to a maximum weight of 10 kg and a package of dimensions (height + width + length) not exceeding 150cm (package of 50x50x50 cm max.). If your order is heavier or more voluminous, we will inform you of the resulting shipping costs. You can check it directly in the basket before to confirm de order.
6. Warranty
In the event of a defective product, Bonamel.com must proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer and user. Bonamel.com is responsible for any lack of conformity that appears within a week, from delivery. The consumer and user must inform Bonamel.com of the lack of conformity within one week from when they became aware of it.
Additionally, Bonamel.com customers benefit from the guarantee given by the different manufacturers of each item.
In the event of any incident occurring in any item purchased from Bonamel.com, you must notify it via email requests@bonamel.com. You must provide us with the invoice number (essential – the invoice is delivered together with the purchase shipment) and the detail of the incident.
The losses in the functionality of the articles, due to the limitations of their conception, are also excluded from the coverage of this guarantee.
7. Returns
Our customer service department has an after-sales service to solve any problem with our products or shipments, through which we try to offer quick and effective attention to our customers. You can contact him by writing to the following email address: orders@bonamel.com.
If for any reason you are not satisfied with your order, you have a period of 14 calendar days, counting from the date of delivery of the order, to exercise your right of withdrawal. (According to art. 44 of Law 7/1996, of January 15, on Retail Trade Management modified by Law 47/2002, of December 19).
If you want to make a return, first check that you meet all the following requirements, before sending the product to us:
We will only accept returns when the product is returned in perfect condition and its good condition and operation has been verified. If the product is not returned in the same original packaging, the product may suffer depreciation.
Send an email to orders@bonamel.com so that we can authorize, process and indicate the way to make the return. Without this authorization, the product will not be accepted and will be returned to its origin.
Once we receive the merchandise in our warehouses and verify that all the above conditions are met, Bonamel.com will accept the return of the product and the amount will be refunded in the account number you have indicated or in the card with which you made the payment. Please note that the return processing time must be added to the usual delivery time.
Only if the return is the result of an error in the preparation of the order by our online sales service, all shipping costs are paid by Bonamel.com. In this case it is essential that you contact our customer service to set the details of the return.
8. Changes
If what you want is to make a change, contact our customer service via email reservas@bonamel.com. Our team will contact you via email or on the contact telephone number that you have indicated.
Only if the change is the result of an error in the preparation of the order by our online sales service, all shipping costs are paid by Bonamel.com. In this case it is essential that you contact our customer service to set the details of the change.
Once we receive the merchandise in our warehouses and verify that all the above conditions are met, Bonamel.com will accept the change of the product and the requested product will be shipped. If the amount for the exchange difference is greater, it will be sent according to the payment systems accepted in these conditions. In the event that the price difference of both items is in favor of the customer, the amount will be refunded by bank transfer to the indicated account or to the card with which the payment was made.
9. Protection of personal data
In compliance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data, Bonamel.com informs its customers that how much personal data you provide will be included in an automated file of character data staff, created and maintained under the responsibility of Bonamel.com, whose registered office is Calle Partida la Caseta S / N Alqueria d’Aznar, Alicante
The purpose of this file is to facilitate the management and processing of orders and, in the event that you have expressly authorized us in the corresponding box, also to send in the future, directly or through collaborating companies, commercial communications about products and services. that may be of interest to our customers.
Bonamel.com guarantees the security and confidentiality of the data provided. In this way, you agree to fulfill your obligation of secrecy of personal data and your duty to keep it and take all necessary measures to prevent its alteration, loss, treatment or unauthorized use.
Bonamel.com customers may at any time exercise their rights of access, rectification, cancellation and opposition, communicating it in writing to our email address info@bonamel.com or in writing to Bonamel.com, whose address is Calle Partida la Caseta S / N Alqueria d’Aznar, Alicante, Spain.
10. Limitation of liability
Bonamel.com will make every reasonable effort to fulfill its obligations. However, Bonamel.com cannot be held responsible for delays or failures in delivery caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural disasters or any other situation that may impede the production, transportation or delivery of the products.
11. Minors
We do not sell products to minors. The products we sell must be purchased by adults. Minors under 18 years of age may only use the Bonamel.com Services under the supervision of a parent or guardian.
12. Availability
The fact of including a product on our website does not imply availability in the store. Therefore, Bonamel.com cannot guarantee the total availability of the products advertised on the web. The availability of each product depends on customer demand.
